We have recently seen an increase in scams targeting energy customers, with fraudsters posing as legitimate suppliers to gain personal information such as bank details.

How the scam works: Scammers may contact you claiming your energy meter needs replacing because it is not working. They often provide what appear to be correct details about your meter and even arrange a fake date for the meter change. After gaining your trust, they will ask for your bank details.

Do not share this information. Your genuine energy supplier already has your bank details and will never ask for them over the phone.

Scammers are also using email to target customers. A recent case involved an email appearing to come from a supplier, but on closer inspection, the email address used a domain like @outlook.com instead of the correct supplier domain (e.g., @scottishpower.com). Poor grammar and incorrect capitalisation are also common red flags.

Important notice: Our contracts team will be closed over Christmas from 23 December at 5pm until 02 January 2025. During this time, we urge customers to be extra cautious of scams. If you receive any suspicious communications, do not share your details.

Protect yourself:

• Never share bank details over the phone or email.
• Always verify the sender’s email address carefully.
• If you are unsure, contact your supplier directly using official contact details.

If you have any questions or concerns, please contact us by calling 024 7669 8885 or email [email protected]. Stay vigilant and don’t let scammers catch you out.