We’ve always had a strong desire to provide our customers with great customer service. Whether Kimberley is helping you with your energy contract, or Elisa is managing your energy accounts, we all strive to ensure that we give our customers a personal and comprehensive service.

As far as electricity suppliers are concerned, Which?Switch Energy Supplier Companies Satisfaction Survey shows that it’s the smaller companies that are delivering in this aspect, with the top three listed as Ecotricity, Good Energy and Ebico. The score is made up of customer’s overall satisfaction in customer service, value for money, bill accuracy, complaint handling and helping to save energy. The ‘Big Six’, by contrast, languish noticeably near the bottom of the table.

So is it worth paying more for good customer service? We definitely think so! If we can’t get a good service from energy suppliers, we will let you know; and if the Which?Switch survey results are anything to go by  customers agree, with value for money seeming to correlate with good customer service.

Energy companies, and indeed many other large companies, tell us that they are investing more and more into customer service, but I do wonder if they are overthinking it? The teams here use their own experiences alongside their caring attitude to support our customers. And you don’t need great investment to do that. Just some care.

Perhaps this is the recipe for success.  Our customers certainly seem to think so as Chris Parry from Cockerham Green Energy says “Farm Energy Centre are a first class provider of all things needed in relation to electricity contracts, connections and the myriad of other things we don’t want to deal with. Your whole team are all very accessible, pleasant and professional.”